Terms And Conditions

Pricing & Payment

The price of any products will be as quoted on our site, except in cases of obvious error. To view all delivery options to mainland UK locations, please go to our checkout.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

Design Proof Change Requests

Depending on the complexity, please note that any requests to alter your design proof may take a further 2 working days.

Free of Charge
The following change requests (before printing at proof stage only), will not incur any additional costs:

Word Art changes allowed at proof stage only i.e. before print.

– Colour change(s) to the background or word colours. Applies to Word Art only
– Word changes: We understand that after you have placed your order you might realise that you have missed out a word or two. We are happy to add additional words to your design free of charge.

Charge per Change Request
The following change requests are likely to incur a £10 charge as these would constitute a full re-design:

– Font type change: much time is spent carefully arranging your words to create a well-proportioned design. Changes to the font type affects word spacing and therefore a new design layout is required.
– Alteration of the layout.

Please note that once you have signed-off your design proof via email we will not be able to make any further changes.

All other Thoughts That Count terms and conditions apply. These terms and conditions are governed by the Laws of England and Wales and are subject to the jurisdiction of the English courts.

Risk & Title

The Products will be at your risk from the time of delivery.


Please note we will not accept returns without prior agreement and will only accept returns due to damaged goods logged upon receipt and informed to Thoughts That Count upon delivery. When you return a product to us we will process a replacement item as soon as possible.

We regret that personalised items cannot be refunded once a design proof has been approved. Once design work has been undertaken by a designer and approved by the customer, Thoughts That Count will only refund 50% of the full price of the item.

For unpersonalised prints, we will refund the price of the product in full, not including postage costs. You will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Some products are exempt from being returned or refunded. Anything that’s made to your specific requirements, is personalised or otherwise, can’t be resold due to a bespoke element and therefore cannot be returned or refunded.


All website design, text, graphic and designs of the prints and or products within the site are under strict copyright of Thoughts That Count. You may not modify or replicate any item in any way without permission.

You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website.

Colour Matching

Please note we will try our best to ensure the closest match possible, however, images and designs may vary slightly from the ones viewed on your computer.  Once a design proof has been approved, and artwork produced, Thoughts That Count will not offer a replacement if a colour does not fully match expectations.

Data Protection & Privacy

We value customer privacy, working on a non-disclosure basis, and do not pass on client information to third parties (except for the needs of product delivery). To process an order, we have to collect your name, address, e-mail address, telephone number. We do retain the right to use images of your artwork as examples on the site. If you would not like your artwork displayed please contact us and we will remove it.

Please note that we do not store any bank or credit card details.

Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission
or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us concerning the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We intend to rely upon these terms and conditions and any document expressly referred to in them concerning the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Our Right to Vary Terms and Conditions of Sale

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law & Jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms and conditions do not affect your statutory rights.  Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

© 2020 Thoughts That Count